Baje App Privacy Policy — How We Handle Your Data

1. Introduction

Baje app takes your privacy seriously. When you use our platform — whether for sports betting on PSL cricket, T20 internationals, football, or playing slots and live casino games — you share personal information with us. This policy explains what we do with that information, who we share it with, and how we keep it safe.

We collect only the data we genuinely need to operate the platform, process your transactions in PKR, keep your account secure, and comply with applicable rules. We do not sell your personal data to third parties and we do not use it for purposes unrelated to running baje app.

This policy covers data collected through the baje app website at bajeapp.pro, the mobile app, and any related communication channels including customer support. If you have any questions about how your data is handled, you can reach us at the contact details at the end of this document.

2. Data We Collect

The personal data baje app collects falls into several categories depending on how you use the platform. Below is a summary of what we collect and why each category is necessary.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming request you have submitted — for example, if you seek support related to a gambling-related concern.

3. How We Collect Your Data

Baje app collects personal data through several routes:

• Registration: When you create a baje app account, you provide your name, email address, date of birth and contact details directly.
• Account use: As you use the platform — depositing, placing bets, playing slots or casino games, making withdrawals — transaction and usage data is generated automatically.
• Identity verification: When we request verification documents, you upload them directly through your account or to our support team.
• Payment processing: When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, payment data is processed through the relevant provider.
• Device and browser: Technical data such as your IP address, device model, operating system and browser type is collected automatically when you access baje app.
• Cookies and tracking technologies: Cookies and similar technologies collect data about how you navigate the platform. See the Cookies section below for more detail.
• Customer support: When you contact our support team, the content of your messages and any attachments you share are retained as part of your support history.

4. Why We Use Your Data

Every piece of data baje app holds about you is used for a specific and legitimate purpose. The main purposes are:

• Account management: To create, maintain and secure your baje app account, and to verify your identity where required.
• Transaction processing: To process PKR deposits from JazzCash, Easypaisa, Raast, bank transfer and cards, and to handle withdrawal requests to your registered payment method.
• Platform delivery: To provide sports betting markets, slots, live casino games and the full game lobby to your device.
• Fraud and security: To detect and prevent fraudulent activity, unauthorised account access, bonus abuse and multi-accounting.
• Responsible gaming: To monitor patterns of play, enforce deposit limits you have set, and identify accounts that may need responsible gaming intervention.
• Communications: To send you transactional messages about your account, deposits, withdrawals, and promotional offers where you have opted in.
• Customer support: To respond to your queries, resolve disputes and handle complaints.
• Platform improvement: To analyse usage data and improve the performance, design and content of baje app over time.

5. Sharing Your Data

Baje app does not sell your personal data to any third party. We share data only where it is strictly necessary to operate the platform and deliver services to you. The categories of third parties who may receive your data are:

• Payment providers: JazzCash, Easypaisa, Raast, banks and card processors receive the financial data required to complete your deposits and withdrawals in PKR. These providers operate under their own privacy policies and security standards.
• Identity verification services: When account verification is required, a specialist third-party provider may process your identity documents on our behalf. This data is used solely for verification and is not retained beyond what the provider's own policy permits.
• Technology and hosting providers: Companies that provide server infrastructure, content delivery, and platform technology may process technical and usage data in the course of providing their services to baje app.
• Customer support tools: Third-party support platforms used to manage customer communication may store the content of your support interactions.
• Fraud prevention and security: Specialist fraud detection services may receive technical data such as IP addresses and device fingerprints to help identify and block suspicious activity.

All third parties who receive your data on baje app's behalf are required to handle it securely and use it only for the specified purpose. We do not permit them to use your data for their own marketing or to share it further without our authorisation.

6. Payment Data

When you make a deposit or withdrawal on baje app, payment data is processed through the relevant payment provider — whether that is JazzCash, Easypaisa, Raast, a bank transfer, or a debit or credit card. Baje app does not store full card numbers or complete mobile wallet credentials on its own servers.

Payment details are transmitted directly to the payment provider using encrypted connections. The provider processes the transaction and returns a confirmation to baje app. Your transaction history — amounts deposited and withdrawn, dates and payment method types — is stored on your baje app account for your records and for dispute resolution purposes.

All deposits and withdrawals on baje app are denominated in PKR. If your payment provider applies any currency conversion or transaction fee on their end, that is governed by the provider's own terms and is separate from baje app's processing.

7. Cookies

Baje app uses cookies and similar technologies to make the platform work correctly, remember your preferences, keep your session secure, and understand how players use the site so we can improve it over time.

The types of cookies baje app uses include:

• Essential cookies: These are required for the platform to function. They manage your login session, remember your language and currency preferences, and maintain the security of your account. These cannot be disabled without breaking the platform.
• Analytics cookies: These help us understand which pages and features are most used, how long sessions last, and where players encounter issues. This data is aggregated and does not identify you personally.
• Performance cookies: These help us load the platform faster and route your requests to the nearest server, improving response times especially on mobile connections.
• Preference cookies: These remember your settings — such as your preferred game view or notification preferences — so you do not have to reconfigure them each time you log in.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use baje app normally. Blocking analytics or preference cookies will not prevent you from using the platform but may affect the experience.

8. Data Retention

Baje app retains your personal data for as long as your account is active and for a defined period after account closure. The retention period for different categories of data varies:

• Account and identity data is retained for the duration your account is open and for a period after closure, as required to handle any outstanding disputes or obligations.
• Transaction records including deposit and withdrawal history and bet records are retained for a minimum period to support dispute resolution and financial record-keeping requirements.
• Customer support records are retained for a reasonable period after the support interaction is closed, to allow for follow-up and quality review.
• Technical and usage data such as log files and session data is retained for shorter periods and is typically anonymised or deleted after it is no longer needed for security and platform monitoring purposes.

When your data is no longer required, baje app deletes it securely or anonymises it so it can no longer be linked to you as an individual. You may request deletion of your data as described in the Your Rights section below.

9. Security

Baje app uses technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or disclosure. These include:

• Encryption: All data transmitted between your device and baje app is encrypted using TLS. Sensitive stored data including financial records is encrypted at rest.
• Access controls: Access to personal data within baje app's systems is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations.
• Account security: Your account is protected by a password that only you should know. We strongly recommend using a unique, strong password and not sharing it with anyone.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access or suspicious behaviour and can trigger account protections automatically.
• Infrastructure security: Baje app's platform infrastructure uses firewalls, intrusion detection, and regular security assessments to maintain a secure environment.

While baje app takes data security seriously and maintains robust protections, no internet-based service can guarantee absolute security. You also play a role in keeping your account safe by using a strong password and not sharing your login credentials.

10. Your Rights

As a baje app player, you have rights in relation to the personal data we hold about you. These include:

• Right to access: You can request a copy of the personal data baje app holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to correction: If any of the personal data we hold about you is inaccurate or out of date, you can ask us to correct it. You can update basic account details directly in your account settings.
• Right to deletion: You can request that baje app deletes your personal data. We will action deletion requests where we are not required to retain the data for legitimate reasons such as transaction record-keeping or dispute resolution.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a dispute or correction request is being resolved.
• Right to data portability: You can request your data in a structured, machine-readable format where technically feasible.
• Right to object: You can object to your data being used for direct marketing at any time. You can also opt out of promotional communications through your account notification settings.

To exercise any of these rights, contact baje app support with your request and your registered account details. We will verify your identity before actioning any data request to protect the security of your account.

11. Minors

Baje app is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account, the account will be closed immediately and any data held will be deleted in accordance with our data retention practices.

If you believe a minor has accessed baje app, please contact our support team so we can investigate and take appropriate action promptly.

12. Changes to This Policy

Baje app may update this Privacy Policy from time to time. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top. We recommend reviewing this policy periodically so you are always aware of how your data is being handled.

For significant changes that affect how we use your personal data, we may notify registered players via email or an in-platform notification. Continued use of baje app after a policy update constitutes acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with the baje app support team. We aim to respond to all privacy-related enquiries as quickly as possible.

When submitting a data request, please include your registered username and a clear description of your request. If you are asking for access to or deletion of your data, we will need to verify your identity before we can proceed, to make sure your data is not disclosed to or deleted by anyone other than you.

We are committed to handling all privacy concerns fairly, transparently and without undue delay. If you are not satisfied with our response, you are entitled to raise the matter through appropriate channels available to you.